About the Project

This is the first iteration to build up to a full native cart and checkout experience. This feature allows customers to order a product for pickup in store with one button. Before this feature was released, the native apps relied on a web view of the website’s cart and checkout experience.

My Role

User researcher and product designer on both iOS and Android platforms.

Order Now Final Experience

Customer finds an item they want to pickup in store, then taps ‘Order Now For Pickup’.

We present the customer’s preferred payment method.

Customer enters the CVV.

Customer places order and they are done!

How did we get here?

Customer Pain Points

Multi-step checkout
Cart experiences are dependent on mobile web
Web Cart is slow due to refresh issues (+7 seconds each refresh)
Long development time to Native Cart and Checkout so Two-Step Purchasing gives us a value drop within the next few months

My Goals

Create a native experience so there is no reliance on web
Shorten checkout time
Ease frustration for one item purchases
Treat signed in customers like we know them and their buying habits
Get customers’ orders fulfilled quickly

Iterating to Native Cart and Checkout

Only Pickup in Store fulfillments
Adding Shipping and Delivery
Adding ability to purchase products with services
Create native cart and checkout based off of all of these features

MVP that was determined by working with tech teams and product management

Customer has to be signed in
Only available for pickup in store
Can order only one SKU at a time
Cannot use Lowe’s Credit Card
Quantity selected by customer has to be equal or less than what is available at their store

A Bonus Update

Since we were going to be working on profile information, adding and editing payments and addresses, the tech team said they could implement some of my UI updates to the profile area. I gave it a more modern and clean look as well as updating the colors, buttons and form fields in the design system.